Emergency Contacts

4 Results


Helpdesk Securities Clearing

Mon - Fri, 07:00 - 19:00 CET

T +49-69-2 11-1 19 40
F +49-69-2 11-1 43 34


Helpdesk Trading

24h during trading days, starting Monday 00:00 CET to Friday 22:30 CET

T +49-69-2 11-1 12 10
F +49-69-2 11-1 12 11


Customer Technical Support / Technical Helpdesk

From Mon 01:00 until Fri 22:00 CET (no service on Saturday and Sunday). Please contact your Technical Account Manager via Your personal VIP number.


Helpdesk Derivatives Clearing

00:00 CET to 22:30 CET during trading days

T +49-69-2 11-1 12 50
F +49-69-2 11-1 43 34

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.