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Eurex Frankfurt AG
Customer Helpdesk Equity & Index Derivatives
Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)
T +49-69-2 11-1 12 10
F +49-69-2 11-1 12 11
Eurex Frankfurt AG
Customer Helpdesk Interest Rate Derivatives
Service times from Monday 07:00 – Friday 22:30 CET
(no service on Saturday and Sunday)
T +49-69-211-1 12 40
F +49-69-211-1 12 41
Eurex Frankfurt AG
Customer Technical Support / Technical Helpdesk
Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)
T +49-69-2 11-VIP / +49-69-2 11-1 08 88 (all)
Eurex Repo F7 Functional Helpdesk
Customer Functional Support / Functional Helpdesk
Mon - Fri 07:15 - 18 :00 CET
Support regarding trading GUI, mistrade handling, training courses and examinations.
T +41-43-4 30-72 20
Eurex Clearing AG
Helpdesk Derivatives Clearing
Service times from 01:00 – 22:30 CET
(no service on Saturday and Sunday)
T +49-69-211-1 12 50
F +49-69-211-1 43 34
Eurex Clearing AG | worldwide
Helpdesk Securities Clearing
Service times from 07:00 – 19:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 19 40
F +49-69-211-1 43 34
Eurex Clearing AG
Customer Technical Support / Technical Helpdesk
Service times from Monday 01:00 – Friday 22:00 CET
(no service on Saturday and Sunday)
Please contact your Technical Account Manager
via our personal VIP number.
T +49-69-211-1 08 88
Eurex Clearing AG | worldwide
Customer Functional Support
Service times from Monday 09:00 – Friday 18:00 CET
T +49-69-211-1 03 33
Eurex Clearing AG
CCP Risk Management / Risk Exposure Management
Service times from 01:00 – 22:30 CET
(no service on Saturday and Sunday)
T +49-69-211-1 24 52
F +49-69-211-1 84 40
Eurex Clearing AG
CCP Risk Management / OTC Clear Helpdesk
Service times from 08:00 – 22:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 28 28
F +49-69-211-1 84 40
Eurex Clearing AG | worldwide
Helpdesk Clearing Data Control
Service times from 08:00 – 20:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 24 53
Eurex Clearing AG
Helpdesk Billing
Service times from 09:00 – 18:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 33 88
Eurex Clearing AG
Clearing Business Relations
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
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