Trading Activity Support

Trading Participants will  find here best practice and helpful information all around the topic trading at Eurex.

The Eurex Trading Safeguard will provide Trading Participants with useful information in order to limit the consequences of potential trading errors.
 

Products


Please have a look at our Production Newsboard.

Please have a look at our contract specifications.

Please have a look at our Position Limits and the overview of the differently applied position limit rules depending on the product class.

  • To view the position limit values please go to: Product Search under “Stats” you will find the position limit values.
  • To download the position limit values, please go to the bottom of that page. Under “All products at a glance” you will be able to download the file. The position limit values are available in column AB.

For information on this, please approach Trading Surveillance via:

No. Please have a look at our product specifications or contact Market Supervision at +4969-211-11210.

Download the file in "Rules & Regs" and search the file for the underlying.

Please download the product specifications and filter by name or ISIN.

Please have a look at our product specifications by market.

You can find the data via CRE or alternatively Eurex API.

You can find the data via CRE or alternatively Eurex API.

Trading Hours/ Calendar


The exchange trading holidays are displayed in the trading calendar.

Please have a look at our contract specifications.

Please have a look at our trading hours.

Functionality


There are different intervals for option and futures contracts. Please have a look at the respective contract specifications.

For further information on this topic, please contact Eurex Market Supervision at +49 69 2111 1210.

Please have a look at TES Entry Parameters or alternatively at the contract specifications.

These parameters are strictly confidential. However, you can find additional information about this mechanism in chapter 7.5 of the Functional Reference Guide.

Yes. Further information on this can be found here.

Please have a look at the contract specs or T7 Service Entry Parameters or on block trades in the product overview.

Please have a look at the respective Release Documentation.

You can find all currently supported strategies in the "Trading Parameters" zip-file (instrumentSubTypes.csv).

Corporate Action


Before the corporate action takes place, please have a look at the procedures and afterwards at the Production Newsboard.

Contact Details

If you require individual support, we would like to list you some touch points for specific topics.


  • The Market Supervision team is available via: +4969-211-11210

The Clearing Dat team is available via:

You can find all information about our educational programs on the Capital Markets Academy webpages.

Education

We offer various training courses about Eurex Exchange's T7. In addition, we offer several screencasts:

Latest screencasts about the Eurex Trader GUI

Brief introduction to the Eurex Trader GUI: start screen, order entry & strategy wizard
Date: May 2013
Eurex expert: Christian Dimanski
Language: English
Content: This screencast covers the most important basic functions of the Eurex Trader GUI. You’ll learn how the start screen is configured to display the Market Overview, Trade & Order Overview and Order Entry windows. Additionally, how to enter permanent orders and strategies will be explained.

Brief introduction to the Eurex Trader GUI: profile maintenance
Date: May 2013
Eurex expert: Robin Breyl
Language: English
Content: This screencast provides an overview of the features to save desktop layouts of the new Eurex Trader GUI. It too covers saving your complete screen setup for future usage and creating and saving individual workspace tabs to be re-used or shared with other users within a trader-group or Business Unit.





Best Practice Newsflashes


Contact


Key Account Management

09:00 - 18:00 CET

T +49-69-211-10 333

client.services@eurex.com



Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.