Trading Activity Support

Trading Participants will  find here best practice and helpful information all around the topic trading at Eurex.

The Eurex Trading Safeguard will provide Trading Participants with useful information in order to limit the consequences of potential trading errors.


Please have a look at our Production Newsboard.

Please have a look at our contract specifications.

Please have a look at our Position Limits and the overview of the differently applied position limit rules depending on the product class.

  • To view the position limit values please go to: Product Search under “Stats” you will find the position limit values.
  • To download the position limit values, please go to the bottom of that page. Under “All products at a glance” you will be able to download the file. The position limit values are available in column AB.

For information on this, please approach Trading Surveillance via:

No. Please have a look at our product specifications or contact Market Supervision at +4969-211-11210.

Download the file in "Rules & Regs" and search the file for the underlying.

Please download the product specifications and filter by name or ISIN.

Please have a look at our product specifications by market.

You can find the data via CRE or alternatively Eurex API.

You can find the data via CRE or alternatively Eurex API.

Trading Hours/ Calendar

The exchange trading holidays are displayed in the trading calendar.

Please have a look at our contract specifications.

Please have a look at our trading hours.


There are different intervals for option and futures contracts. Please have a look at the respective contract specifications.

For further information on this topic, please contact Eurex Market Supervision at +49 69 2111 1210.

Please have a look at TES Entry Parameters or alternatively at the contract specifications.

These parameters are strictly confidential. However, you can find additional information about this mechanism in chapter 7.5 of the Functional Reference Guide.

Yes. Further information on this can be found here.

Please have a look at the contract specs or T7 Service Entry Parameters or on block trades in the product overview.

Please have a look at the respective Release Documentation.

You can find all currently supported strategies in the "Trading Parameters" zip-file (instrumentSubTypes.csv).

Corporate Action

Before the corporate action takes place, please have a look at the procedures and afterwards at the Production Newsboard.

Contact Details

If you require individual support, we would like to list you some touch points for specific topics.

  • The Market Supervision team is available via: +4969-211-11210

The Clearing Dat team is available via:

You can find all information about our educational programs on the Capital Markets Academy webpages.


We offer various training courses about Eurex Exchange's T7. In addition, we offer several screencasts:

Latest screencasts about the Eurex Trader GUI

Best Practice Newsflashes



Eurex Frankfurt AG
Key Account Management

Service times from 09:00 - 18:00 CET

T +49-69-211-10 333

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.