20 Oct 2023

C7 Clearing GUI: technical issues

Please be informed that currently users may experience issues connecting to the C7 GUI Production. Eurex Clearing is taking all necessary measures to resume the normal GUI availability as soon as possible and the 13:30 CET cut-off time for position close-outs (Zero Cost Quantity) is postponed until further notice.

Updates will be published via Production Newsboard.

In case of questions please do not hesitate to contact us at

Derivatives Clearing Helpdesk
T +49-69-211-1 12 50

Customer Technical Support / Technical Helpdesk
T +49-69-2 11-VIP / +49-69-2 11-1 08 88 (all)

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.