The term “Clearing on behalf” refers to when the Clearing House enters adjustments to the Clearing System (C7) on behalf of a Clearing Member (CM) or Disclosed Client with System Access (DC) upon request.
The Clearing Hotline can support with exceptional on-behalf derivatives transaction and position management requests in case the CM/DC users are not able to dot this by themselves.
If support is needed, please contact us with your request. It must contain contact name, phone, member ID, member name; and it must have been sent from the respective member firms’ domain.
If support is needed, please contact us via
with your request.
The service hours are from 01:00 a.m. to 10:30 p.m. CET during clearing days. Please keep in mind that the same clearing cut-off times apply for Eurex Clearing AG users, therefore, please send your request well in advance in order to have it processed in a timely manner. For time critical cases please call us.
When sending your request to firstname.lastname@example.org it needs to contain the following information:
Only for the services listed in item 8.4 of the Price list of Eurex Clearing AG. In case the requested-on behalf action has a charge attached to it, you will be informed. The request will be processed by Clearing Operations only if you agree with the fee.
Applicable functional actions and respective needed information are stated below. The on-behalf request needs to be worded clearly and without any ambiguity.
Position Id, Quantity, Exceed ZCQ (Yes/No)
Position Id, Quantity, Transaction Id of previous Close-out(s)
Internal Position Transfer
Position Id, Long Qty, Short Qty, To Account Name
External Position Transfer
Position Id, Long Qty, Short Qty, To Exch member
Position Id, Exercise Qty Change
Position Id, Abandon Qty Change
Position Id, ISIN, Notification Qty Change
(up to T+5)
Transaction Id, Tran Qty
Transaction Id, To Account Name
Transaction Id, Text 1, Text 2, Text 3
Transaction Id, To NCM/RC
Allocation Id, To Clg Mbr, To Account Name, O/C
Eurex Frankfurt AG
Key Account Management
Service times from 09:00 - 18:00 CET
T +49-69-211-10 333