About us

Business continuity planning

When business is disrupted, it can cost money. To secure your day-to-day business, Eurex Clearing together with Deutsche Börse Group has implemented a Group-wide incident and crisis management process.

Our business continuity plan will support a co-ordinated and rapid reaction to incidents in a controlled and effective manner. That way, we minimize business and market impact to facilitate a return to normal activity as soon as possible.

Eurex Clearing’s business continuity plan is integrated into our overall risk management framework. It comprises information, guidelines and procedures, including the loss of IT, workspace and staff — in order to maintain the continuity of critical services.

To be on the safe side, Eurex Clearing’s business continuity arrangements are tested on a regular basis and in a comprehensive manner.

Eurex Clearing AG
Customer Technical Support / Technical Helpdesk

Service times from Monday 01:00 – Friday 22:00 CET
(no service on Saturday and Sunday)

Please contact your Technical Account Manager
via our personal VIP number.

T +49-69-211-1 08 88