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Support

Our team is happy to help you with any questions. We are available by phone and email at the times listed below. In addition, our dedicated Customer Success Manager stands ready to help, whenever needed. 

Hotlines and contact persons for traders at Deutsche Börse Digital Exchange

Contact our Cash Markets Operations for functional and trading-related questions

To support your query, we may ask for the following information:

  • Environment of the T7 trading system: Production or Simulation
  • Member-ID and User-ID
  • Details regarding the inquiry (e.g. ISIN of the instrument or timestamp of the trade)

Our general contact details for Deutsche Börse Digital Exchange is:

Service times 7:30–21 CET/CEST

+49 69 21111400

cmmarketcontrol@deutsche-boerse.com

*Please be aware that calls over the aforementioned telephone numbers will be recorded for purposes of evidence. If you do not agree, please send us an email.

Contact Customer Technical Service (CTS) for: 

  • connectivity-related question
  • questions on the availability of reports CRE (Common Report Engine)
  • information on any potential technical issues of trading systems T7
   
To support your query, we may ask for the following information:
  • Member-ID and User-ID
  • Environment: Production or Simulation
  • Order details such as
    -ISIN
    -Date and timestamp of order entry
    -Buy or Sell
    -Order type, Quantity and Limit
Our contact details are:

Service times Monday 1:00– Friday 22:00 CET/CEST

+49 69 211-VIP/ +49 69 21110888 (all)

CTS@deutsche-boerse.com
 
 
 
 

Contact Clearing Data for:

  • question regarding Member or User data
  • the set up or modification of User reference data
   
To support your query, we may ask for the following information: 
  • Member-ID and User-ID
  • Environment: Production or Simulation
Our contact details are:

Service times 8–20 CET/CEST

+49 69 21112453

clearingdata@deutsche-boerse.com
 
 
 
 

Customer Functional Support (Change Management, Member Readiness):

   
Contact the Client Services for: 
  • Support and maintain whole lifecycle of clients incl. inside-out and outside-in change management and relationship management
  • Member set-up, legal, compliance topics
  • Coordination and support of release management and changes
Our contact details are:

Service times 9–18 CET/CEST

+49 69 21110333

client.services@deutsche-boerse.com
 
 
 
 

Exchange trader admission, qualified backoffice staff registration, accessmanagement Börsenplatz Frankfurt

Service times 9–18 CET/CEST

+49 69 21117888

person.admission@deutsche-boerse.com

Connection, admissions, changes, functional member readiness

Without admission write to: client.services@deutsche-boerse.com

Please contact your Key Account Manager

Fee reports, fee pricing, connection fees

Service times 9–18 CET/CEST

+49 69 21113388

support.billing@deutsche-boerse.com

Data Services Support

Service times 8.00 a. m.–6.00 p. m. CET

dataservices.support@deutsche-boerse.com

Cash Market Member Section: market-relevant and member-specific information, maintenance of technical connections

Service times 9–18 CET/CEST

+49 69 21117888

member.section@deutsche-boerse.com

Your Customer Success Manager

Service times round the clock on DBDX business days

hello@dbdx.com

Additional Information

© Deutsche Börse Cash Market