Ensuring that customers migrate successfully to Eurex Release 14.0 is a priority
for Eurex. Exchange representatives are available to help customers answer
questions relating to the introduction of Eurex Release 14.0. We also operate
dedicated helpdesks to provide customers with reliable assistance from qualified
and helpful experts.
Sales Contacts
Location
Address
Contact
Eschborn
Mergenthalerallee 61
65760 Eschborn
Germany
Ruth Klaus
T +49-69-211-1 4888
Zürich
Selnaustrasse 30
8021 Zurich
Switzerland
Francesca Dell' Era
T +41-399-854-4013
London
One Canada Square
Floor 42
Canary Wharf
London E14 5DR
United Kingdom
Catherine Patey
T +44-20-78 62-72 19
Paris
17, rue de Surène
75008 Paris
France
Ebru Ciaravino
T +33-1-55 27-67 68
Chicago
Willis Tower
233 South Wacker Drive
Suite 2450
Chicago, IL 60606
United States
Christian Ochsner
T +1-312-544-10 55
Helpdesks
Both our functional and technical helpdesks are available to support members during simulation:
Eurex Helpdesk
Contact
Role of Helpdesk
Clearing
T +49-69-2 11-1 12 50
F +49-69-2 11-1 12 51
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all functional clearing issues.
Trading
T +49-69-2 11-1 12 40
F +49-69-2 11-1 12 41
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all operational trading issues.
Conducts on-behalf transactions under exceptional circumstances.
Takes care of market events (i.e. trade interruptions, etc.).
Technical worlwide
T +49-69-2 11-1 12 00 or
T +1-312-455-12 00
F +49-69-2 11-1 12 11 or
F +1-312-455-12 11
Hours: Mon - Fri, 24 hours
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Technical Switzerland
T +41-58-854-29 92
F +41-58-854-28 98
Hours: Mon - Fri, 08:00 - 22:00 CET
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Customer Support
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all operational aspects for Eurex Release 13.0, issues regarding
connection alternatives and change management processes, as well as simulation
calendar, applications, Eurex Circulars, etc.
Vendor Relations
Hours: Mon - Fri, 09:00 - 18:00 CET
Front Office ISVs
Frank Horneff
T +49-69-211-1 57 51
Maja Schwob
T +49-69-211-1 29 46
Middle & Back Office ISVs
Stefan Krause
T +49-69-211-1 96 10
Connectivity Providers
Frank Horneff
T +49-69-211-1 57 51
Support in all issues for Independent Software Vendors (ISVs).
