Ensuring that customers migrate successfully to Eurex Release 13.0 is a priority for
Eurex. Exchange representatives are available to help customers answer questions
relating to the introduction of Eurex Release 13.0. The Exchange also operates
dedicated helpdesks where customers receive reliable assistance from qualified
and helpful experts.
Sales Contacts
Location
Address
Contact
Eschborn
Mergenthalerallee 61
65760 Eschborn
Germany
Ruth Klaus
T +49-69-211-1 4888
Zürich
Selnaustrasse 30
8021 Zurich
Switzerland
Francesca Dell' Era
T +41-58-854-22 66
London
One Canada Square
Floor 42
Canary Wharf
London E14 5DR
United Kingdom
Catherine Patey
T +44-20-78 62-72 19
Paris
17, rue de Surène
75008 Paris
France
Ebru Ruffet
T +33-1-55 27-67 68
Chicago
Sears Tower
233 South Wacker Drive
Suite 2450
Chicago, IL 60606
United States
Christian Ochsner
T +1-312-544-10 55
Helpdesks
Both our functional and technical helpdesks are available to support members during simulation:
Eurex Helpdesk
Contact
Role of Helpdesk
Clearing
T +49-69-2 11-1 12 50
F +49-69-2 11-1 12 51
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all functional clearing issues.
Trading
T +49-69-2 11-1 12 40
F +49-69-2 11-1 12 41
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all operational trading issues.
Conducts on-behalf transactions under exceptional circumstances.
Takes care of market events (i.e. trade interruptions, etc.).
Technical worlwide
T +49-69-2 11-1 12 00 or
T +1-312-455-12 00
F +49-69-2 11-1 12 11 or
F +1-312-455-12 11
Hours: Mon - Fri, 24 hours
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Technical Switzerland
T +41-58-854-29 92
F +41-58-854-28 98
Hours: Mon - Fri, 08:00 - 22:00 CET
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Customer Support
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all operational aspects for Eurex Release 13.0, issues regarding
connection alternatives and change management processes, as well as simulation
calendar, applications, Eurex Circulars, etc.
Vendor Relations
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all issues for Independent Software Vendors (ISVs).
