Ensuring that customers migrate successfully to Eurex Release 12.0 is a priority for Eurex.
Exchange representatives are available to help customers answer questions relating to the introduction
of Eurex Release 12.0. The Exchange also operates dedicated helpdesks where customers receive reliable
assistance from qualified and helpful experts.
Sales Contacts
Location
Address
Contact
Eschborn
Asia/Pacific, Middle East
Mergenthalerallee 61
65760 Eschborn
Germany
Christoph Helm
T +49-69-211-1 87 57
Tobias Knobbe
T +49-69-211-1 23 39
Zürich
Selnaustrasse 30
8021 Zurich
Switzerland
Juan Martini
T +41-58-854-28 14
London
One Canada Square
Floor 42
Canary Wharf
London E14 5DR
United Kingdom
Murat Baygeldi
T +44-20-78 62-72 30
Paris
17, rue de Surène
75008 Paris
France
Ebru Ruffet
T +33-1-55 27-67 72
Chicago
Sears Tower
233 South Wacker Drive
Suite 2450
Chicago, IL 60606
United States
Tim Gits
T +1-312-544-10 91
Helpdesks
Both our functional and technical helpdesks are available to support members during simulation:
Eurex Helpdesk
Contact
Role of Helpdesk
Clearing
T +49-69-2 11-1 12 50
F +49-69-2 11-1 12 51
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all functional clearing issues.
Trading
T +49-69-2 11-1 12 40
F +49-69-2 11-1 12 41
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all operational trading issues.
Conducts on-behalf transactions under exceptional circumstances.
Takes care of market events (i.e. trade interruptions, etc.).
Technical worlwide
T +49-69-2 11-1 12 00 or
T +1-312-455-12 00
F +49-69-2 11-1 12 11 or
F +1-312-455-12 11
Hours: Mon - Fri, 24 hours
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Technical Switzerland
T +41-58-854-29 92
F +41-58-854-28 98
Hours: Mon - Fri, 08:00 - 22:00 CET
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Customer Support
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all operational aspects for Eurex Release 12.0, issues regarding connection
alternatives and change management processes, as well as simulation calendar,
applications, Eurex Circulars, etc.
Vendor Relations
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all issues for Independent Software Vendors (ISVs).
