If you need any further assistance regarding the features of Eurex Release 10.0 or any
further technical support, please do not hesitate to contact your sales manager or one
of our Help Desks.
France Schuster
T +49-69-211-1 52 38
F +49-69-211-1 44 77
Jianhong Wu
T +49-69-211-1 55 34
F +49-69-211-1 44 38
Zürich
Selnaustrasse 30
8021 Zurich
Switzerland
Greece, Israel, Italy, Switzerland, Turkey
Markus-Alexander Flesch
T +41-58-854-29 48
F +41-58-854-24 66
London
One Canada Square
Floor 42
Canary Wharf
London E14 5DR
United Kingdom
Gibraltar, Great Britain, Ireland
Murat Baygeldi
T +44-20-78 62-72 30
F +44-20-78 62-92 20
Paris
17, rue de Surène
75008 Paris
France
Belgium, France, Luxembourg
Laurent Ortiz
T +33-1-55 27-67 72
F +33-1-55 27-67 50
Chicago
Sears Tower
233 South Wacker Drive
Suite 2450
Chicago, IL 60606
United States
Canada, USA
Christian Ochsner
T +1-312-544-10 55
F +1-312-544-10 01
Helpdesks
Both our functional and technical helpdesks are available to support members during simulation:
Eurex Helpdesk
Contact
Role of Helpdesk
Clearing
T +49-69-2 11-1 12 50
F +49-69-2 11-1 12 51
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all functional clearing issues.
Trading
T +49-69-2 11-1 12 40
F +49-69-2 11-1 12 41
Hours: Mon - Fri, 09:00 - 19:00 CET
Support in all operational trading issues.
Acts as additional member under exceptional circumstances.
Conducts on-behalf transactions under exceptional circumstances.
Takes care of market events (i.e. trade interruptions, etc.).
Technical worlwide
T +49-69-2 11-1 12 00 or
T +1-312-455-12 00
F +49-69-2 11-1 12 11 or
F +1-312-455-12 11
Hours: Mon - Fri, 24 hours
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Technical Switzerland
T +41-58-854-29 92
F +41-58-854-28 98
Hours: Mon - Fri, 08:00 - 22:00 CET
Support in all technical issues
(e.g. regarding installation of Eurex software, technical set-up).
Customer Support
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all operational aspects for Eurex Release 11.0, issues regarding connection
alternatives and change management processes, as well as simulation calendar,
applications, Eurex Circulars, etc.
Vendor Relations
T +49-69-2 11-1 17 00
F +49-69-2 11-1 17 01
Hours: Mon - Fri, 09:00 - 18:00 CET
Support in all issues for Independent Software Vendors (ISVs).
